Service Desk Team Leader – Coaching & Performance

Sodexo is seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre in Salford. The successful candidate will ensure compliance with policies, deliver KPIs, and lead a team of administrators and schedulers.

The role requires a minimum of 3 years’ experience in a Contact Centre, excellent customer focus, and strong communication skills. The position offers a salary between £29,000 and £32,000, depending on experience, with a commitment to diversity and inclusion.

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