The Colleague Experience Architect Lead shapes the future direction of colleague-facing capabilities, data and digital solutions, helping create a more connected, efficient and consistent experience across the organisation.
The role takes a holistic view across the colleague ecosystem to identify architectural hotspots, assess current capabilities and supporting applications, and define target-state capability direction aligned to business priorities and opportunities for simplification, automation and AI.
The role provides strategic insight, structure and capability direction to help colleague and HR services evolve in a coherent, efficient and sustainable way. It identifies capability gaps, risks and opportunities across business-owned applications and digital solutions, promotes reuse of strategic enterprise capabilities and platforms, and supports joined-up decision‑making.
Acting as a deputy to the Head of Enterprise Architecture where required, the role will support governance, guide decisions on cross-cutting issues and chair Design Authority in relevant forums to ensure alignment to long-term business priorities and enterprise guardrails.
Key Accountabilities
- Maintain a clear view of current business capabilities, supporting applications, data usage and key dependencies.
- Identify architectural hotspots, duplication, inefficiencies and risk areas.
- Define target-state capability direction aligned to business priorities, future needs and relevant market trends.
- Identify opportunities to simplify the landscape, reduce duplication, improve reuse and support cost efficiency.
- Assess how business-owned applications and digital solutions support capability needs and where improvement or rationalisation is required.
- Ensure data, automation and AI opportunities are considered as part of future-state direction.
- Assess change impacts, dependencies and risks across capabilities, data and applications.
- Support governance and decision-making forums with clear recommendations and structured options.
- Monitor external trends and emerging opportunities to inform future direction.
To be successful as a Colleague Experience Architect Lead, you should have experience with:
- Analytical and problem-solving skills, with the ability to simplify complex landscapes and identify strategic opportunities.
- Experience in capability modelling, business architecture, enterprise thinking, strategic design, or similar roles.
- Ability to assess business capabilities alongside applications, data, processes and controls.
- Experience identifying simplification, optimisation, automation or rationalisation opportunities.
- Understanding of how digital solutions and data enable business outcomes.
- Ability to develop clear target-state direction and translate this into practical recommendations.
- Communication and influencing skills, including confidence working with senior stakeholders and governance forums.
- Collaborative, structured and proactive approach.
Useful but not essential
- Experience in HR, colleague services or digital workplace environments.
- Exposure to enterprise or solution architecture principles.
- Experience supporting governance or Design Authority forums.
- Familiarity with data-led transformation, automation or AI-enabled change.
Purpose of the role
To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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