Management Level H EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role SummaryThe Senior Pension Administrator role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties/Responsibilities
- Providing administration service to customers, working to Service Levels with adherence to quality targets.
- Completing/checking and auditing casework and providing constructive feedback, coaching and training to colleagues.
- Engaging with client contacts to resolve complex customer enquiries based on a competent working knowledge of customer requirements and pension knowledge.
- Providing technical guidance to teams and swift support when required.
- Identifying process improvements in the immediate area of work responsibility to improve output and customer service.
The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.
Skills, Capabilities and Attributes
- Previous experience in senior pensions administration is essential for this role.
- Excellent attention to detail and capable of following defined processes and procedures.
- Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
- Proven track record of quality, timely delivery and strong numeracy/literacy skills.
- Developing positive and productive working relationships with people is also essential.
- Strong IT skills and a willingness to learn a variety of systems.
What We Offer
- Save For Your Future – Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
- Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts – Discounts and cashback at high street stores through our EQ Wins Platform.
- Flexible Benefits – Ability to purchase a wide variety of benefits through a flex plan: gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays, plus 2 volunteer days.
- Winning together – Equiniti ICON award vouchers recognising individuals who go above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees. We assist businesses and individuals to succeed, creating positive experiences for the millions of people who rely on us for a sustainable future.
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