Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Invoice Finance business, working as part of the Risk & Assurance Team, where you will be responsible for setting and driving KPIs within the team and performance management, while also tackling your own portfolio of verifications.
Our ideal team member will have previous experience in effectively verifying valid debts notified to the lender through contacting the client’s debtor base with excellent telephone manner.
Responsibilities
- Ensure new business and existing client debt verification activities are completed in accordance with policy, with escalation of issues as appropriate.
- Verifications to be completed in a timely manner with appropriate contact notes maintained. Potential issues to be flagged for business awareness and for next steps to be decided.
- Provide high quality verifications and maintain good relationships with stakeholders – primarily Securities/Sales teams, Underwriters and Client Managers.
- Maintain awareness of the debt verification policy.
- Lead a high performing, engaged team, and sponsor people initiatives within the team.
- Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours.
- Manage the recruitment, development, reward and talent & succession planning of the team.
Developing our people: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
Qualifications
- Good communication skills both written and verbal.
- Ability to work under pressure dealing with high volumes of emails and phone calls.
- Good IT skills – especially proficient in Microsoft Outlook and Excel.
- Process driven with a desire to improve/understand processes and client bookkeeping practice.
- Invoice Finance industry experience/ qualifications.
Desired but not essential
- An understanding of business bookkeeping and debtors / creditors ledgers.
- Line Management Experience.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
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