Office Based: 4 days a week, 1 day working from home
Contract: Full-time, Permanent
An established and growing Managed Service Provider is looking for a technically strong Network & Infrastructure Engineer to join their technical team, supporting a broad client base across networking, infrastructure, virtualization, and on-prem environments.
This role is suited to someone operating above a traditional desktop support level, with strong hands‑on experience across enterprise networking, firewalls, virtualization, Windows infrastructure, and backup technologies.
You’ll be joining a fast‑paced MSP environment supporting a range of client infrastructures, acting as an escalation point for more complex technical issues while assisting with infrastructure improvements, migrations, and project work.
Key Responsibilities
- Supporting and troubleshooting LAN, WAN and wireless network environments across multiple customer sites
- Managing and maintaining Cisco, HPE Aruba and Meraki switching infrastructure
- Supporting firewalls including Fortinet, Palo Alto, Cisco ASA or similar technologies
- Configuring and troubleshooting VLANs, routing, VPN connectivity and network segmentation
- Supporting VMware and Hyper‑V environments
- Monitoring network performance and availability using SolarWinds, PRTG or similar tools
- Supporting Windows Server, Active Directory and core infrastructure services including DNS and DHCP
- Handling escalated networking and infrastructure incidents within agreed SLAs
- Assisting with network upgrades, migrations and infrastructure projects
- Maintaining technical documentation, network diagrams and change records
- Working closely with senior engineers, vendors and third‑party providers to resolve complex issues
What We’re Looking For
- Strong 2nd/3rd Line Infrastructure or Network Support experience
- Good understanding of routing, switching and network troubleshooting fundamentals
- Experience with Cisco, HPE Aruba or Meraki networking technologies
- Experience supporting firewall platforms such as Fortinet, Palo Alto, Cisco ASA or WatchGuard
- Knowledge of VLANs, VPNs, NAT, ACLs and TCP/IP networking
- Experience using network monitoring and diagnostic tools such as SolarWinds, PRTG, Wireshark, Ping and Traceroute
- Experience supporting VMware and/or Hyper‑V environments
- Good knowledge of Windows Server, Active Directory, DNS and DHCP
- Previous MSP experience highly desirable
Nice to have
- Exposure to Azure or hybrid cloud environments
- Experience with monitoring tools and network performance analysis
- Understanding of high availability and disaster recovery concepts
- Relevant certifications (Cisco, Aruba, VMware, Microsoft, Veeam)
- Previous experience acting as an escalation point or mentoring junior engineers
This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or network engineering roles over time.
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