About Allica Bank
Allica is the UK’s fastest growing company – a leading fintech firm dedicated to helping established SMEs, one of the largely underserved opportunities in fintech.
Department Description
Operations in banking are focused on day‑to‑day transactions across all product lines – Commercial Mortgages, Asset Finance, Deposits and Payment Accounts with aligned card activity – and serve both customers and internal stakeholders. This role focuses on customers in fiduciary sectors, primarily trusts and complex ownership structures.
- Slick digital account opening and in‑life servicing
- Customer contact via telephony, email and in‑app communications
- Payment and reconciliation activity
- Treasury operations
- Customer due diligence through Know Your Customer / Know Your Business, focusing on trusts and fiduciary structures
- Lending pipeline management
- Quality assurance and control
- Issue resolution
- Effective record keeping and data management
- Support of all change initiatives
Role Description
The core purpose of the Team Leader role is to ensure the best possible customer experience for Allica’s Due Diligence (KYB/KYC) process, from onboarding through to ongoing due diligence, with a strong focus on cases within fiduciary sectors, especially trusts.
You will work closely with all areas of the business – Business Relationship Managers, Underwriting and Asset Finance – and be actively involved in workflow management of the team. The KYB team may also complete cases end‑to‑end to support peaks in demand.
Principal Accountabilities
- Manage workload to meet SLA and quality expectationsProviding technical oversight and guidance on complex fiduciary/trust cases
- Build and maintain strong relationships with key stakeholders
- Develop and maintain expertise in fiduciary sectors, particularly trusts and complex ownership structures
- Maintain accurate and auditable records for each case
- Ensure compliance with all regulatory requirements, internal policies and procedures
- Uphold the Bank’s brand and culture values, ensuring good customer outcomes
- Team management; oversee quality and productivity for BAU activity, including performance management, training and development
- Engage with Introducers and Business Relationship Managers to obtain required documentation
- Maintain high‑quality internal records for MI and monitoring
- Recruitment and induction of new team members
Personal Attributes & Experience
- Strong customer service ethic, delivering high standards in a fast‑paced environment
- Proven people management experience, building high‑performing teams
- Strong technical knowledge of KYC/KYB within fiduciary sectors, especially trusts and complex legal structures
- Excellent analytical and problem‑solving skills, ideally from a Commercial Mortgage or similar lending background
- Good understanding of the commercial environment and lending pipeline management
- Strong financial and commercial awareness
- Solid understanding of Conduct and Treating Customers Fairly requirements within Credit Operations
- Excellent communication and stakeholder management skills across both internal and external partners
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment to succeed in their role and support our customers.
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies, including enhanced maternity & paternity leave
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work as they like.
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