Credit Controller

About this role

We are looking for a Credit Controller to manage a diverse debtor portfolio, from large corporates to self‑employed individuals. The role is based in Bristol, with Exeter also considered.

Key responsibilities

• Build relationships with Partners as key stakeholders across all Service Lines and regularly meet with them, ensuring coverage of all Bishop Fleming offices.
• Contact clients via telephone and email to chase payment for overdue invoices and ensure compliance with payment terms.
• Review outstanding debt with Partners and Client Relationship Holders, reporting issues to the firm’s Credit Committee and agreeing on actions to resolve aged debt quickly.
• Manage the automated dunning letter process and send statements and reminder letters to clients as required.
• Collaborate with the Finance team to ensure accurate cash allocation.

What we are looking for

• Previous credit control experience, ideally in the professional services sector.
• Strong communication, customer‑service and interpersonal skills, with the ability to build relationships at all levels and influence stakeholders.
• Excellent organisational skills and the aptitude to identify problem accounts early.
• A commercial mindset, positive attitude and a proactive approach to solving problems.
• Ability to work on own initiative and adapt to change.
• Good IT skills with excellent attention to detail.

Benefits

• Competitive holiday plus bank holidays.
• Extra time off at Christmas, in addition to your annual leave entitlement.
• Hybrid and flexible working.
• Contributory pension scheme.
• Life assurance and critical illness cover.
• Simply Health cashback plan with access to 24/7 online GP service and counselling services.
• Perkbox discounts and rewards platform.
• Social events with active social committees.
• Numerous opportunities for development.

Equal Opportunity

We welcome applicants seeking flexible working arrangements, including part‑time working or working from home. We are committed to welcoming new people into an inclusive working environment, where everyone has an equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated. We are committed to equality of opportunity, diversity and inclusion at every level.

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