Credit Controller
Based in Hinckley
5 days a week on site
Paying £25k – £28k DOE
We’re looking for a confident and customer- focused Credit Controller to join a busy and fast-paced finance team based in Hinckley.
This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.
The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction.
The Role
As part of the Credit function, you’ll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You’ll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.
Key Responsibilities
- Contacting customers regarding overdue accounts
- Handling payment and service queries primarily over the phone
- Delivering a high level of customer service on every interaction
- Updating internal systems with accurate and timely notes
- Processing debit and credit card payments
- Working collaboratively with internal teams to resolve account queries
- Completing account adjustments where required
- Preparing detailed account histories for escalation where resolution has not been possible
- Managing workflow tasks accurately and within agreed timescales
- Working towards collection, outbound call and Direct Debit targets
About You
- Minimum of 2 years’ experience within collections or a similar role
- Confident communicator with strong telephone skills
- Positive, resilient and target driven
- Strong negotiation and problem‑solving abilitiesAble to work effectively in a fast‑paced environment
- Good attention to detail and organisational skills
- Reliable with excellent attendance and punctuality
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