Job Summary
Aareon is Europe’s established provider of SaaS solutions for the real estate industry. We develop the Aareon Property Management System, enabling efficient management and maintenance of residential and commercial properties. We value a working environment that embraces diversity and flexibility, and encourages partnership and learning.
Salary and Location
Salary Range: £35,000 – £40,000 per year
Work Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
The Opportunity
A Professional Services Support Analyst role will complement the current PS team, handling both the QL & Versaa products. Responsibilities include managing day‑to‑day issue resolution, configuration and delivery outcomes, and collaborating with cross‑functional managers, developers, and stakeholders.
Key Responsibilities
- Configuration and outcome management of support tickets and low‑level services requests for the Aareon product set
- Client‑facing support activity, communicating timely outcomes as part of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external knowledge base
- Assisting other support team members with issues requiring deeper knowledge
- Working closely with Product and Development teams to inform future requirements for releases and roadmap updates
Requirements
Essential
- Excellent understanding of SQL‑based software from a back‑end perspective
- Ability to determine customer requirements and simplify them to ensure planned outcomes meet client needs
- Commercial awareness to create both customer and business value
- Experience configuring complex software applications with actions within SQL code, through to completion, delivering robust and high‑quality applications
- Experience of manual test methods including functional, regression and exploratory tests
- Ability to plan, prioritise and manage workload, delivering results within time‑sensitive deadlines
- Market knowledge of Social Care or similar within a software environment
Desirable
- Experience of writing SQL
- Experience in a consultancy role within a SQL‑based software environment
- Knowledge of networking, server infrastructure and associated security management
- Experience working in an agile environment
Benefits
Our solutions address climate change, housing shortages and skills shortages. We encourage diversity, flexibility and continuous learning.
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