Unit Manager – Outpatients Administration
The Outpatient Unit Manager will lead the day‑to‑day management of unit teams across multiple specialties, supporting Operations Managers to deliver key performance indicators, service standards, and developmental initiatives.
You will provide first‑line management of the Administration unit, responsible for performance, workload management, policies and procedures, standards of customer care, and quality.
In liaison with Operations Managers you will ensure that services are appropriate and that the Trust’s performance management requirements – including financial expenditure targets, cost control, quality, and activity targets – are met.
Job Responsibilities
- Operationally oversee the delivery of key performance indicators for the Outpatients Unit, aligned with divisional and organisational goals and national targets such as the 18‑week Referral to Treatment, Slot Utilisation, and Clinic Template Management.
Qualifications – Essential
- GCSE 3 or above including Maths and English
- NVQ 4 or equivalent in a relevant subject, or equivalent experience and knowledge in a similar role
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS‑specific IT system training (CareFlow clinic template maintenance, case note tracking, patient transport system, RPA automations)
- Evidence of Health & Safety training
Qualifications – Desirable
- ECDL qualification or other formal IT training / qualification
Experience – Essential
- Significant administrative experience within a customer‑focused environment
- Successful staff management, including performance, recruitment, training, and absence management
- Successful process design and implementation
- Experience and understanding of outpatient services and performance indicators
- Experience in implementing NHS policies and guidelines relevant to outpatient services or equivalent
- Proven experience of developing administrative processes, analysing information, and report writing
- Ability to prioritise workload of self and others, and work without direct supervision
- Ability to act on own initiative and manage non‑routine and sensitive issues
- Demonstrated excellent management techniques and skills
- Demonstrated performance management across administrative teams
Experience – Desirable
- Past experience in healthcare appointment making
- Experience of managing projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submitting a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
#J-18808-Ljbffr…