Radiology Receptionist Team Leader

Responsibilities

• Provide a comprehensive inpatient and outpatient service to patients.
• Support all clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service.
• Act as the named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment or admission is appropriately planned and managed, whether face‑to‑face, over the telephone, in writing or electronically.
• Accurately add patients to the waiting list, ensuring any relevant notes are recorded.
• Work flexibly according to the needs of the service, including covering for colleagues during periods of leave.
• Answer, when possible, all incoming departmental telephone calls.
• Provide advice to patients regarding their appointment, ward admission (pre‑ and post‑interventional guidance) and their position on the waiting list.
• Slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet 18‑week, diagnostic, cancer and/or 28‑day rescheduling targets.
• Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained.
• Register referral letters, ensuring all referral letters or email referrals are pended onto CRIS and directed to the appropriate consultants and clinicians.
• Support clinic template changes due to changes to Radiology super user.
• Work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions that ensure efficient and patient‑centred service delivery.
• Undertake mandatory training and keep this training up to date.
• Receive an annual appraisal of performance and agree a development plan in line with the Trust’s PDR system in agreement with the manager or immediate supervisor; the development plan will be reviewed each year.
• Prioritise daily workload while recognising when it is appropriate to escalade to manager.
• Understand, contribute, implement, and apply knowledge of relevant procedures and the knowledge of how to resolve non‑routine problems.
• Assist in the training and induction of new staff and provide continuous support regarding the coordination of their workload.
• Participate in covering the work of colleagues during their absences or at other times when required.
• Supervise the imaging reception staff, including allocation of work, providing support to staff and handling day‑to‑day personal issues.
• Complete development reviews of imaging reception staff on an annual basis and undertake return‑to‑work interviews for staff following periods of absence/sickness.

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