Creative Account Manager

About the role

As a Creative Account Manager at WITHIN, you’ll be at the forefront of driving business growth through innovative marketing strategies. You’ll play a crucial role in managing client relationships, ensuring exceptional service delivery, and identifying opportunities for growth. Reporting to an Account Director, you’ll collaborate closely with internal teams to develop and execute effective communication strategies tailored to each client’s needs.

Responsibilities

• Day-to-day management of client communications and relationships
• Ensure that all client deliverables requirements are met and/or exceeded on a consistent basis
• Develop strong relationships with internal teams across the org
• Develop effective communication strategies for each client relationship
• Identifies ways to refine Agency and Client processes to increase efficiencies with day to day workflow
• Leverage client reports to proactively recommend initiatives that will improve performance across digital and social channels
• Recognize opportunities and areas for growth for existing clients, and work with senior account leadership to develop strategies on how to sell through corresponding solution
• Learn how the business operates and what success for WITHIN looks like
• Reports to Account Director

Requirements

• Bachelor’s Degree
• 2-7 years of experience working with a creative team
• Experience developing digital and social communications programming and plans and implementing best practices
• Exhibited ability to manage multiple projects and deadlines in a fast-paced environment
• Experience managing direct client relationships
• Experience working in digital and social advertising
• Strong attention to detail
• Excellent English communication and organizational skills
• Proficiency in Excel, G-Suite, and Slack

Compensation and Benefits

We offer a competitive salary and benefits based on education, experience, and skills level, including the following:

• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk
• Seamless allowance

Total compensation based on education, experience, and skills level ($62,400-$134,750):

• Level 1 – $62,400-$76,870
• Level 2 – $76,870-$91,340
• Level 3 – $91,340-$105,810
• Level 4 – $105,810-$120,280
• Level 5 – $120,080-$134,750

Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: WeWork Av. Carrera 19 #100-45 Usaquén, Piso (Floor) 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

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