(Salesforce Filed service Lightning) FSL Technical Lead

Job Description

The Field Service Lightning Technical Lead/Senior Developer should be able to help drive the FSL implementation being done by TCS. He/she should help build solutions on Salesforce that fully leverage standard out‑of‑the‑box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should have excellent understanding of Salesforce platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.

The Role

• Provide technical leadership and guidance for FSL implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development.
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to junior developers.
• Provide the necessary guidance to estimate user stories.

Your responsibilities

• Clarify any ambiguity with the user story requirements and baseline the estimation.
• Provide technical leadership, guidance and coordination for development, integration, data management, and application testing.
• Collaborate with other technical and non‑technical team members, clients, and vendors to define, build, and deliver solutions.
• Work with customers to analyze and resolve Salesforce and FSL product related issues/requirements.
• Participate in the full software development life cycle from technical design to development, testing and deployment.
• Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals.
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of FSL implementation.

Your Profile

Essential skills/knowledge/experience

• Excellent understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management.
• Salesforce Platform Architecture expertise.
• Excellent knowledge of Salesforce FSL Configuration & Customization.
• Strong SFDC Development Experience.
• Integration skills.
• 10+ years IT/FSM/SFDC experience preferable.

Desirable skills/knowledge/experience

• Able to guide & help the team for successful delivery of FSL engagements.
• Experience working in a Global delivery environment, preferably in client‑facing roles and representing remotely located teams.
• Problem solver able to think outside the box to new and repeat problem situations.
• Good decision making – able to process available information and make the right decisions objectively.

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