Customer Analytics Consultant
Specialist (L9)
London, Manchester, Edinburgh
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
The Data & AI team is transforming the way organisations work. Accenture Data and AI is driving these changes across 40 industries and more than 120 countries. You will be part of a global team that delivers end‑to‑end solutions using the latest technologies.
What you’ll do
- Be at the forefront of the industry and create, own and implement solutions that help clients better serve their connected customers and operate always‑on enterprises.
- Become an integral part of our Applied Intelligence team, providing credibility, expertise and insight that clients depend on.
- Work with famous brands and household names.
- Develop your skills through world‑class training programmes.
- Drive and implement real‑world solutions into production that deliver business value to our clients.
- Collaborate with global teams to deliver the best solutions for our clients.
- Advance your career through our structured development programmes.
- Align with industry partners to shape solutions our clients receive.
Key Responsibilities
- Set strategic vision for analytics in line with broader client landscapes, e.g. marketing, technology, data.
- Establish the client’s customer modelling strategy.
- Carry out customer analytics and modelling following best practice.
- Collaborate with marketing teams to integrate analytics with marketing programmes and customer experiences.
- Collect and prepare data from various sources, ensuring quality and consistency.
- Stay updated on industry trends and best practices in customer analytics to drive innovation.
Skills Profile
- Strong experience in customer analytics or a similar role.
- Advanced understanding of matrixed organisations and comfort in managing cross‑functional teams.
- Skilled in languages such as R, Python, BigQuery.
- Experience delivering end‑to‑end analytics projects.
- Proven analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Strong communication skills with the ability to present findings to non‑technical stakeholders.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Problem‑solving mindset with a passion for continuous improvement.
Benefits
- 30 days of leave each year plus 3 extra volunteering days per year for charitable work.
- Family‑friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and mental wellbeing support.
- Employee Assistance Programme, career development and counselling.
- Generous parental leave offerings.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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