Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We’re looking for an experienced Business Solution Consultant to join our AMP (Authorisation Management Performance) team within Optimisation – Payment Performance, to help us unleash the potential of every business.
What you’ll own as the Business Solution Consultant
As a Business Solution Consultant, you will be a key member of a global team helping Worldpay drive best in class for authorisation acceptance and payment optimisation. You will lead the implementation of authentication, authorisation and payment routing improvement strategies across merchant, product, platform, issuer and scheme / networks. You’ll collaborate with both internal and external clients / stakeholders to drive solution adoption and enhance client outcomes.
Key Responsibilities
Primary Focus – You will translate insights through data‑driven storytelling and into actionable items across internal and external stakeholders to improve authorisation, authentication and routing approval rates. You will conduct high‑level review of data requirements, data analysis and data visualisation to support internal stakeholders with performance monitoring and generate insights across issuers, schemes, platforms and merchant configurations.
Data‑Driven Insights & Storytelling – Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders. Conduct high‑level data analysis and visualisation to monitor performance against benchmarks. Identify trends across issuers, schemes, platforms and merchant configurations to drive optimisation strategies.
Optimisation & Performance Improvement – Drive improvements in authorisation, authentication and routing efficiency through data‑led recommendations. Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g. approval rates, revenue protection, cost reduction). Identify recurring issues and ensure systemic resolution to improve long‑term performance.
Intake, Prioritisation & Delivery – Support the intake of new optimisation opportunities, including requirement gathering and prioritisation. Allocate and coordinate work within the team to ensure efficient execution. Manage and track a pipeline of initiatives, documenting progress, recommendations and outcomes.
Stakeholder Collaboration & Issue Resolution – Work cross‑functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions. Act as a bridge between data insights and commercial outcomes by triaging and escalating recurring or complex issues. Communicate insights and recommendations effectively to both technical and non‑technical stakeholders.
What you’ll bring
- Bachelor’s degree in business management or equivalent education, training, or work experience within payments.
- Broad knowledge of Worldpay products and related services; in‑depth knowledge of products and services for which team(s) provide support.
- Basic knowledge of data analysis and visualisation skills (Excel, PowerBI, Tableau, Snowflake, SQL) and IT technologies (operating systems, network devices, software development and architecture).
- Excellent verbal and written communication skills to technical and non‑technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
- Curiosity, strong communication, problem‑solving, time‑management and project‑management skills.
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources.
- Deep understanding of the payments industry and authorisation pathways (e.g., gateways, platforms, acquirers, networks, issuers).
- Experience with authorisation investigation & resolution, strong analytical skills to understand investigation approaches of team and get involved on most complex matters.
It’s a bonus if you have
- Strong existing connections within the Worldpay business (e.g., Product, Commercial or Operational) and ability to drive new cross‑business collaboration.
- Knowledge and experience with differing platforms (e.g., WPG, VAP, NAP) and merchant profiles.
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