ABOUT US Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year. Our Brands: Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Pimlico Plumbers London Greensleeves Lawn Care Dream Doors: Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands, Neighborly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
REPORTING STRUCTUREREPORTS TO: Retail & Operations ManagerDIRECT REPORTS: NoneKEY RELATIONSHIPS: Showroom team Brand Leader Business Development Manager
PURPOSE OF THE ROLE
As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Manage enquiries via telephone, email, social media & face‑to‑face interactions, gathering all relevant information before booking a home & showroom visit to understand customers’ needs.
- Provide expert advice and design consultations, helping clients reimagine their kitchens using our makeover solutions; present customers with products and services such as kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc.; help customers choose colours, styles and other details.
- Arrange and book appointments for the Retail & Operations Manager to conduct home visits.
- Outline expectations to prospective customers, create positive impressions and follow up on enquiries and unsold appointments (sweeping).
- Under the direction of the Retail & Operations Manager, liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations in line with current brand guidelines.
- Perform general showroom duties such as stock take, keeping the stock room and showroom tidy.
- Work as part of a small team, providing support across all departments as required.
- Open/close showroom (key holder duties).
- Carry out any other reasonable duty that falls within your capabilities.
EXPERIENCE / SKILLS / KNOWLEDGE
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Strong organisational ability.
- Ability to work independently, identify challenges and be solution focussed.
BEHAVIOURS
- Resilient.
- Customer and Sales focused.
- Open & clear communicator.
- Organised.
- Self‑motivated & hardworking.
- Problem solver.
- Proactive & hands‑on.
- Willingness to learn and follow a proven franchise model.
- Confident, approachable, with a positive mindset.
WHAT WE CAN OFFER
- Competitive salary.
- Comprehensive training and support.
- A collaborative and supportive team environment.
- Flexible working hours throughout the week with commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm).
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Brand: DDR UK Dream Doors Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighbourly’s Family of Home Service Brands: Dream Doors Countrywide Grounds Maintenance Bright & Beautiful Drain Doctor, Pimlico Greensleeves
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