About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector.
At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are looking for a technically strong, client focused professional to join our Client Services team in a role that blends 2nd line technical expertise with client facing consultancy.
This opportunity is ideal someone who enjoys solving complex problems but also wants to work more closely with clients, shaping solutions that genuinely improve how they operate.
You’ll act as a senior escalation point for technical issues, while also working directly with clients to design, configure and evolve solutions across our platform, from front-end customisation through to integrations and workflow optimisation.
You will also play a role in exploring and embedding emerging technologies, including AI-enabled capabilities, to enhance client outcomes, improve service delivery, and drive innovation.
Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office.
Hybrid working pattern, 2 days office, and 3 days home working.
Reports to
Head of Consultancy
What you’ll do
Client Solutions & Delivery
- Work with clients to understand requirements and translate them into practical, scalable solutions
- Configure workflows, front-end features, reports, and third‑party integrations
- Help clients maximise value from the platform through continuous improvement and optimisation
- Define best practice approaches, reusable solution patterns, and delivery documentation
- Use the SOS Script Designer Toolkit to design, adapt, test, and improve scripted workflows
- Translate legal workflow requirements into efficient scripted processes that reflect how each firm works
- Provide scripting guidance, troubleshooting, consultancy, and full scripting services where required
2nd Line Technical Support
- Act as a senior escalation point for complex workflow, configuration, data, and integration issues
- Own technical issues end-to-end, ensuring clear communication and high-quality resolution
- Work with Development teams on defects, enhancements, and root cause analysis
Innovation & Continuous Improvement
- Identify ways to make service delivery more efficient, scalable, and consistent
- Contribute to tooling, accelerators, frameworks, and reusable delivery assets
- Stay current with legal technology and modern software practices
Client Enablement & Knowledge Sharing
- Deliver client‑focused webinars, workshops, and training sessions
- Create clear documentation, knowledge base content, and practical examples
- Share knowledge internally and help strengthen the team’s technical capability
What you’ll bring
Experience & Background
- Experience in 2nd line support, technical services, or systems consultancy
- Background in legal software, professional services, or complex business systems would be advantageous
- Proven ability to deliver client‑facing technical solutions
- Experience with workflow automation, scripting, templates, or process‑driven solutions
- Ability to translate business and legal processes into structured system workflows
- Confident managing complex issues in high‑pressure environments
Desirable Experience
- Interest or experience in AI, automation, or emerging technologies
- Experience with legal or case management systems
- Knowledge of SOS Script Designer Toolkit, legal workflow automation, or case management scripting
- Exposure to enterprise or on‑premise software environments
Technical Skills
- Essential: understanding of software development concepts
- Essential: familiarity with issue tracking, version control, and release processes
- Desirable: SQL, APIs, integrations, JSON, or Python
- Desirable: workflow scripting, process mapping, template configuration, and structured testing
What you’ll get
Alongside a competitive salary, we offer a comprehensive benefits package, including:
- SOS pays 8% of your qualifying salary into your pension
- Private medical insurance, including dental and optical cover
- Life Insurance cover
- Employee Assistance Programme (EAP)
- PerkBox membership and employee perks
- 25 days annual leave, plus bank holidays
- Complimentary light lunches and office snacks
More you should know
Discover SOS
Meet our team
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