Service Team Leader

Job Description

Key responsibilities:

• Assist the Service Manager in the day‑to‑day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
• Seeing customers to support and help the efficiency of the front desk.
• Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service. Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
• Achieve both the business and manufacturer KPIs for performance leading.
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
• Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
• Manage the collection and delivery diary including allocating jobs to drivers.
• Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
• Work effectively with the workshop controller to pro‑actively support, resolve issues and prevent customer complaints.
• Identify and drive a performance that exceeds market competition and best practice in the industry.

Essential Skills:

• At least 5 years of experience of working as a Service Advisor in a franchised dealership.
• Experience as a Team Leader or Deputy Service Manager.
• Experience of and confidence in resolving customer feedback in a timely manner.
• Knowledge of Microsoft Office, Excel and Kerridge.
• Familiarity of warranty procedures would be advantageous.

This role is 42.5 hours per week and attracts an OTE of £45,000.

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