We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema – we have something for everyone!
Employee Benefits• Tronc / Service charge (Food & Beverage Departments only)• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa• Tokens & recognition scheme• 20% discount on Fistral Spa & Gaia Spa treatments• 25% discount on food & beverage throughout the hotels and restaurants• 50% discount on bed & breakfast stays throughout the hotels• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter• Friends & Family rates across the group• Recommend & Get Rewarded: £25 in “Love to Shop” vouchers if you recommend a friend to work for us, receive £100 in “Love to Shop” vouchers when they pass probation.• Access to 360 Wellbeing – https://www.360-wellbeing.co.uk/• Access to Wagestream – https://wagestream.com/en/• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years – Dinner for 2 , 5 – 15 Years – 1 additional holiday day per year.• Cycle 2 work Scheme• Annual Christmas Event
Key Attributes
- High presentations standards
- Has a calm, can do attitude
- Experience in team leadership, development & motivation
- Attention to detail and the ability to forward think
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Strong team playerwith the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handles professionally as in accordance with our policies
- To supervise the restaurant breakfast team in line with company policies and manuals
- Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Managers absence
- To follow all hotel policies as outlined in your training manual:
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make guests aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
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