About us
Procentia is an award‑winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web‑based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self‑serve technology and provide meaningful consumer‑like experiences that their pension scheme members expect from online platforms. Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature‑rich platform for modern pensions management. With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We’re proud of our welcoming and open culture, and our values. Everyone is welcome here.
Job Overview
As a Senior Client Manager you’ll manage a set of our larger and more complex clients or be dedicated to one large client. You’ll also be a point of reference and mentor to other Client Managers, providing guidance and support with a friendly and positive attitude.
Responsibilities
- Manage relationships with large or complex clients.
- Serve as mentor to junior Client Managers.
- Use data to track service delivery, analyse trends and insights, and continually improve services.
- Collaborate with the Head of Client Management and the broader team to enhance client outcomes.
Key skills and experience
- More than 5 years of relationship management experience, including large or complex clients.
- Experience working in a customer‑focused role, preferably in a pensions, financial services or IT environment.
- Bachelor’s degree in a relevant subject.
- Commercial awareness and ability to balance commercial success with client success.
- Excellent written and verbal communication skills; adept at translating complex information into simple, intuitive content.
Benefits
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry‑over of up to 1 week.
- Buying and selling holiday (up to 1 week).
- Volunteer day.
- 5% employer contribution pension.
- Life assurance.
- Private medical insurance.
- Employee Assistance Programme (EAP).
- Health care cash plan.
- Tusker – electric car leasing scheme.
Inclusion
Don’t meet every requirement? We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
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