Tenancy Sustainment Officer – Barnet – IPSC Recruitment LTD

Tenancy Sustainment Officer

iPeople SC Solutions is recruiting for a Tenancy Sustainment Officer to work for our client based in The Hyde, Barnet, North West London.

The role involves knowledge of landlord and tenant procedures, unlawful eviction, disrepair, and defending possession proceedings.

Responsibilities

• Provide a specialised housing advice service to clients in housing need, including complex landlord and tenant disputes, disrepair, mortgage and rent arrears, and welfare benefits.
• Prevent homelessness and resolve housing difficulties through high‑quality case work and a range of prevention tools.
• Advising on back‑to‑works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund, and Homeless Prevention Fund to maximise household income.
• When prevention is unsuccessful, provide comprehensive housing options advice and, if needed, a seamless hand‑off to the housing assessment function.
• Respond to threats of illegal eviction and landlord harassment, ensuring cases are managed so that sufficient evidence is available for prosecution under the Protection from Eviction Act1977.
• Work effectively with landlords to sustain tenancies and build positive relationships.
• Conduct interviews, home visits, and maintain accurate case notes and information in databases.
• Analyse complex information and communicate at all levels—face to face, by telephone, in writing or electronically—to senior managers, solicitors, and customers whose first language may not be English.
• Keep personal knowledge of relevant housing advice and legislation up to date through research and attendance at training covering landlord and tenant law, welfare benefit regulations, and property condition law.
• Collaborate with council and third‑sector organisations, promoting the prevention agenda to achieve joint outcomes for customers.
• Provide training and support on tenancy sustainment to council services and partners.
• Detect and report suspected fraud incidents to the relevant manager and liaise with other departments such as the Council’s Corporate Anti‑Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal.
• Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time.
• Work closely with internal and external colleagues, including social services, contractors, occupational therapists, education services, support workers, hospitals, and other medical professionals.
• Commit to providing constructive feedback and ideas to colleagues to continually improve service quality from the customer’s perspective.

Duration: The role will continue until at least June2023. Working hours are Monday‑Friday, 9am‑5pm.

If you are interested in this position, please apply with your CV.

#J-18808-Ljbffr…