Team Leader/Supervisor

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by manager.

Requirements

• Age 18 or older.
• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong organizational and time‑management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry‑specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods and maneuver up and down stairs.
• Valid proof of Right to Work in the UK (passport, birth certificate with National Insurance documents). Minimum of 6 months work eligibility required.

Benefits

• A playful environment where you can make new friends.
• A safe place to be your full self every day.
• Clear direction and tools to do your job.
• An opportunity to learn and grow.
• Facility to listen and act when you speak up.
• We will never stop improving.
• Free mental health benefits for everyone.

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