Overview
Front Office Manager
Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
As Front Office Manager, you will report to the General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.
Benefits
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata hotel
- 30% off Friends & Family rate
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Key Duties and Responsibilities
- Ensure that guests have the highest quality experience.
- Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
- Develop and mentor the front office team, preparing them for the next steps in their careers.
- Assist in efficiently and effectively managing front office departmental operations.
- Contribute to the strategic management of the hotel.
What You Will Need
- 2-3 years of experience in a front office leadership role.
- Excellent skills in people leadership and development.
- Strong organizational skills with the ability to oversee and delegate tasks.
- A warm, friendly, and approachable personality when interacting with staff and guests.
- Ability to work independently as well as collaboratively as part of a team.
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