Service Advisor – Dartford, Kent
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full‑time position based from in Dartford, Kent.
Responsibilities
- Act as a principal point of contact for enquiries reference transport and fleet maintenance queries.
- Liaise with third‑party workshops and leasing companies on booking requirements and that associated paperwork is received and is correct.
- Utilise booking management system to notify operational teams on booking dates.
- Check fleet tracking system, Samsara, and liaise with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking.
- Raise and close job cards within Freeway, ensuring all required and relevant documentation and back up information has been uploaded within the job card.
- Deal with enquiries and booking in vehicles at the service counter in workshop reception, listing any known driver’s defects and communicating to workshop.
Qualifications
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.
Benefits
We will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer a range of health and well‑being benefits including 24‑hour advice lines and support from our mental health first aiders.
Closing Date
21/06/2026
Equal Opportunity Statement
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy
#J-18808-Ljbffr…