Senior Complaints Resolution Lead — Hybrid

Opus People Solutions Ltd is recruiting for a Senior Customer Complaints Coordinator for Walsall Council. This role involves leading a customer-focused complaints resolution service, managing high-level complaints, and ensuring compliance with standards.

Ideal candidates will have extensive experience in complaint handling, strong organisational skills, and proficiency in MS365 applications. This temporary position offers a hybrid work arrangement after training, with an hourly pay rate of £18.36.

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