As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute.
Responsibilities
You will take an active role engaging with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. You will provide advice on rent and service charges, assist with benefits claims and support customers with financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service.
Qualifications
- Experience/knowledge of housing management, social care and/or wellbeing of retirement living services.
- Good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.
- Effective communication skills, both written and verbal, with the ability to build great relationships with both customers and colleagues.
- Team‑player attributes and the ability to work independently and use own initiative; lone working will be required.
- Awareness of Health & Safety.
- Experience managing anti‑social behaviour and challenging situations.
- A driving licence and own car for business use.
Commitment to Trauma‑Informed Practice
At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We recognise the signs and symptoms of trauma, practice empathy and respect, use trauma‑informed language and empower individuals to re‑establish control of their lives.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package.
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
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