Operations Manager Commercial Cleaning
£44,000 + 10% commission + Vehicle + Laptop + Phone
Bristol (Surrounding areas)
WINNER are currently working with a family‑owned, staff focused, eco‑friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually.
This is not a purely supervisory role; we are looking for a genuine operational leader who can:
- manage multi‑site cleaning operations
- build strong client relationships
- improve standards and staff performance
- actively identify opportunities to grow accounts
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio
- as an area manager you will work closely with the operations director/senior account managers to attend site visits and quality control audits
- you will be responsible for face‑to‑face interactions with customers and staff
- your role will involve building long‑lasting relationships with clients, ensuring customer satisfaction
- you will perform staff inductions, looking after up to 90 mobile cleaners at peak
- your role will include performing monthly site audits and reporting any poor quality of service
- oversee KPI/SLA across the sites
Key Responsibilities
Operational Management
- oversee the day‑to‑day management of a portfolio of commercial cleaning contracts
- ensure all sites meet company and client standards
- conduct regular audits, inspections, and performance reviews
- manage staffing levels, rota planning, and operational coverage
- support recruitment, onboarding, and training of cleaning operatives and supervisors
- drive accountability and performance across all sites
Client Relationship Management
- build and maintain strong relationships with clients
- attend client meetings and handle escalations professionally
- ensure high levels of customer satisfaction and contract retention
- respond quickly and effectively to operational issues
Commercial & Financial Responsibility
- manage labour and operational costs effectively
- monitor site profitability and operational efficiency
- identify additional service opportunities within existing accounts
- generate upsales across the portfolio
Commission Structure
- earn 10% commission on all successful upsales
- opportunity to significantly increase earnings through account growth and service expansion
Portfolio Overview
The successful candidate will manage:
- a contract portfolio worth approximately £1.5 million annually
- multiple commercial sites across the region
- teams of cleaners, supervisors, and support staff
- high‑profile client relationships and service delivery standards
What We are Looking For
Essential Experience
- previous experience managing multi‑site cleaning or FM operations
- strong leadership and people management skills
- experience managing large cleaning teams and multiple contracts
- excellent organisational and communication abilities
- ability to work under pressure and solve problems proactively
- full UK driving licence
Ideal Candidate
- thinks like a manager, not just a supervisor
- understands operational efficiency and labour control
- can build strong long‑term client relationships
- is commercially aware and confident identifying growth opportunities
- leads by example and drives high standards across teams
- full and clean UK driving licence and be able to travel to sites
- must live within commuting distance of the location as detailed
- be of a smart and professional appearance
Benefits
28 days holiday, mobile phone, laptop, excellent career progression prospects, flexible working hours, family‑owned staff focused company
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