Operations Manager – leading luxury high-end serviced office provider

Ready to run a premium serviced office centre like it’s your own business?

We are hiring an ambitious Manager to lead operations, client experience, and team culture within a fast-growing luxury office brand in Central London. This is more than facilities management, it’s an opportunity to take ownership, drive performance, and build a long-term career with a business that promotes from within. The successful candidate will oversee the day‑to‑day running of a premium serviced office centre, ensuring exceptional 5‑star standards across operations, facilities, hospitality, and customer experience.

Key Responsibilities

• Managing daily centre operations, facilities, maintenance, security & contractors
• Ensuring H&S compliance and maintaining exceptional presentation standards throughout the building
• Acting as the main point of contact for tenants, clients, and operational escalations
• Leading and developing a high‑performing front of house team
• Supporting viewings alongside sales and helping drive occupancy & client retention
• Managing supplier relationships, operational budgets & identifying efficiencies
• Delivering a seamless 5‑star hospitality experience across the workspace

Monday–Friday | 5 days onsite | Temp-to-Perm

Qualifications

• 5 years+ relevant operational leadership
• Luxury hospitality/service experience
• Proactive, ownership‑driven mindset that thrives in a fast‑paced premium environment
• People management experience essential

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