An opportunity is available for a Team Support based at our Ty Coch, Cwmbran depot. This is a temporary opportunity starting in September for 9 months (subject to review) and will be office based.
Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co‑ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.
So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.
You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.
Evidence of your qualifications will be required prior to appointment
Main Responsibilities
- The preparation of construction/maintenance/replacement work, and co‑ordination of team activities.
- The co‑ordination of the team’s response to network faults.
- Responding to customer enquiries both verbally and in writing
- Assisting the Team Manager with work programming
- The inputting of data into the appropriate database as support to the Field Teams
- Assisting other Team Members as and when required
Ideal Candidate
We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative. Be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast‑paced environment.
You will have experience using Microsoft Office and be confident working with IT systems, full training will be provided on all internal systems. Some financial experience, scheduling of work and working with data would be beneficial.
You should be able to communicate clearly and professionally, both verbally and in writing, and consistently represent the Company in a positive manner.
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