Cargo Office Team Leader

Right Now Group are recruiting for a Cargo Office Team Leader to join one of the leading cargo ground handlers based at Heathrow Airport. This is a fantastic opportunity for an experienced Cargo Agent or current Team Leader looking to take the next step in their career within a fast‑paced and professional environment.

Key Responsibilities of the Cargo Office Team Leader

• Supervise, mentor, and lead a team of cargo agents, ensuring productivity, motivation, and professional development
• Oversee import and export operations using designated systems, ensuring accuracy and adherence to airline, customs, and CAA regulations
• Coordinate with internal departments and external agencies including GSAs, Airlines, and Freight Agents
• Ensure all cargo handling activities are compliant with Health & Safety and Security procedures
• Monitor and improve operational processes, identifying areas for efficiency and leading corrective actions
• Act as a communication bridge between Operational Clerks and Management, relaying relevant operational updates
• Maintain a clean, safe, and efficient working environment, leading by example
• Support the implementation of new practices and participate in ongoing training initiatives
• Handle customer inquiries professionally, resolving issues promptly to maintain excellent service standards

Skills & Experience Required for the Cargo Office Team Leader

• Strong working knowledge of airline, import/export, and cargo operational requirements
• Hands‑on experience using ABS or similar cargo handling systems
• Knowledge of dangerous goods regulations (certified or willing to undergo training)
• Ability to work independently and make sound decisions under pressure
• Excellent communication and problem‑solving skills
• Positive attitude with adaptability in a dynamic, fast‑paced environment
• Strong understanding of Security and Health & Safety procedures
• Proven ability to coach, train, and motivate team members

What’s On Offer for the Cargo Office Team Leader

• Salary: £34,631.69 per annum
• Shift: 4 on 4 off (2 days, 2 nights)
• Hours: 07:00 – 19:00 & 19:00 – 07:00
• Additional Information: Holiday cover may be required

This position is ideal for someone currently working as a Cargo Agent who is ready to take the next step, or an existing Team Leader seeking a fresh challenge.

SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS OF APPLYING BY ONE OF OUR DEDICATED CONSULTANTS.

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