Venue Supervisor

About High Cross London

High Cross London is a vibrant entertainment and nightlife venue known for hosting live performances, DJ nights, private events, and community experiences. We pride ourselves on delivering a safe, welcoming, and high-quality environment for guests and staff.

Role Overview

We are seeking an organised and proactive Venue Supervisor to oversee the smooth day-to-day running of events and venue operations. The successful candidate will support management, supervise staff, and ensure excellent customer service and safety standards are maintained throughout all shifts.

Key Responsibilities

• Supervise daily venue operations during events and opening hours
• Support and coordinate security, bar, and floor staff
• Ensure health & safety and licensing procedures are followed
• Assist with crowd management and customer issues when necessary
• Handle incidents professionally and upscale issues appropriately
• Conduct venue checks before, during, and after eventsSupport opening and closing procedures
• Maintain a professional and welcoming atmosphere for guests
• Liaise with performers, DJs, promoters, and external contractors
• Complete reports and communicate operational updates to management

Requirements

• Previous supervisory experience in hospitality, nightlife, or events preferred
• Strong leadership and communication skills
• Ability to remain calm and organised in fast-paced environments
• Excellent customer service and problem‑solving abilities
• Flexible availability including evenings and weekends

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