Front Desk Team Lead — Guest Experience & 24/7 Ops

Mercure Hotels is seeking a Reception Team Leader for their London Bankside location. In this role, you’ll lead the front-office team, ensuring guest satisfaction and smooth operations during shifts. Your responsibilities will include coaching staff and addressing any guest issues, while maintaining strong communication across departments.

Qualified candidates should possess strong interpersonal skills, be fluent in English, and have experience in hospitality management. The position offers an hourly salary of £15.80 plus various benefits.

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