Global Senior Account Director
Employment: 12‑month FTC (maternity leave cover)
Location: Stockholm, Sweden (hybrid)
About the role
You will play a critical leadership role in ensuring the account operates at the highest level of excellence, overseeing global campaign delivery, operational rigour, client servicing, and team performance. Acting as the connective layer between global strategy and regional execution, you will ensure consistency, efficiency, and quality across all outputs. Working closely with senior client Global stakeholders, internal, regional and channel leads, you will drive day‑to‑day leadership of the account, ensuring all programmes are delivered on time, on brief, and to the highest standard, while continuously identifying opportunities to optimise, improve, and grow the partnership. Reporting into the Managing Partner, you will also play a key role in shaping the future of the account, supporting transformation initiatives, strengthening operational foundations, and contributing to long‑term growth.
What you will be doing
1. Global Account Leadership & Client Management
- Act as the senior day‑to‑day global lead for the account, ensuring consistent, high‑quality client servicing across all markets and workstreams
- Own senior client relationships across global campaign delivery, acting as a trusted and credible partner
- Lead regular client engagements, including status meetings, operational reviews, and key planning sessions
- Serve as a key escalation point for client challenges, ensuring issues are resolved quickly and effectively
- Drive clarity, alignment, and confidence across all client interactions
2. Campaign Delivery & Operational Excellence
- Oversee end‑to‑end delivery of global campaigns, ensuring seamless handovers, clear processes, and consistent execution
- Own global campaign planning and forecasting, translating often ambiguous inputs into clear, actionable delivery plans
- Ensure all timelines, milestones, and deliverables are met, proactively identifying and mitigating risks
- Establish and maintain best‑in‑class operational processes to support scale, efficiency, and quality
- Lead continuous improvement of workflows, identifying opportunities to optimise delivery across regions
- Act as a primary escalation point for operational and delivery challenges across the global account
- Proactively identify risks to delivery, timelines, or quality, and implement mitigation strategies
3. Commercial & Financial Management
- Support the Managing Partner in driving strong commercial performance across the account
- Oversee resource planning and financial tracking across global activity
- Ensure accurate billing, invoicing, and financial processes are maintained
- Review and approve scopes, estimates, and out‑of‑scope requirements where appropriate
- Identify opportunities to drive efficiencies and unlock additional value
4. Performance, Reporting & Governance
- Lead measurement and reporting frameworks, including MI and Global QBRs, performance tracking, and mid‑year reviews
- Ensure accuracy and integrity of account data, including timesheets and reporting outputs
- Track account performance against KPIs and implement corrective action plans where required
- Drive accountability and transparency across the global team
- Maintain strong governance across all operational and delivery processes
5. Resource & Team Management
- Oversee global resource allocation and capacity planning, ensuring work is distributed effectively across teams
- Lead recruitment, onboarding, and team evolution in line with account needs
- Support and develop senior team members, fostering a high‑performance culture
- Set clear expectations, standards, and ways of working across the account
- Ensure the team is structured and operating to deliver against client expectations and future growth
6. Transformation & Optimisation
- Partner with the Managing Partner and Global leadership to embed long‑term transformation initiatives
- Support the implementation of new processes, tools, and ways of working across the global account
- Contribute to strengthening OLIVER’s position as a strategic partner to the client
What you need to be great in this role
Experience & Capabilities
- Significant experience leading complex, global client accounts within agency environments
- Proven ability to manage large‑scale campaign delivery across multiple markets and teams
- Strong operational expertise, with the ability to build and optimise processes at scale
- Experience in commercial management, including forecasting, scoping, and financial oversight
- Ability to manage senior stakeholders and navigate complex organisational structures
- Experience across integrated creative, content, and production environments
- Strong understanding of global delivery models and multi‑market operations
Skills & Behaviours
- Highly organised, detail‑oriented, and operationally strong
- Excellent client management skills with the ability to build trust and credibility
- Strong leadership presence with the ability to manage and motivate senior teams
- Commercially aware with strong analytical and problem‑solving skills
- Confident communicator with clarity and precision
- Proactive, solutions‑focused, and calm under pressure
- Ability to manage multiple priorities in a fast‑paced, complex environment
Equal Opportunity Employer
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
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