Head of Engineering (Salesforce)

Overview

The Head of Engineering for Customer Platforms is accountable for the end‑to‑end engineering capability, delivery performance and technical health of customer platforms across digital, CRM (including Salesforce), integration and contact centre technologies. The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain‑aligned teams, with a particular focus on maximising the value of Salesforce and associated platforms.

Responsibilities

• Define and own the engineering strategy for Customer Platforms, including Salesforce, aligned to business and product goals.
• Translate enterprise and retail strategy into actionable engineering roadmaps across digital, CRM (Salesforce) and integration domains.
• Provide clear technical direction within agreed architectural guardrails, including Salesforce architecture and ecosystem.
• Balance investment across innovation, resilience, simplification, and regulatory obligations, including Salesforce optimisation.
• Own predictable and high quality delivery across digital, CRM (Salesforce) and integration domains.
• Ensure strong engineering practices that enable frequent, safe releases across all platforms including Salesforce.
• Monitor and improve delivery metrics, quality indicators and platform reliability across Salesforce and broader customer platforms.
• Remove systemic impediments that impact pace, quality or cost across engineering and Salesforce delivery.

Qualifications

• Significant demonstrable experience in software engineering with proven experience leading multi‑team engineering functions.
• Experience owning large‑scale customer or digital platforms, including CRM platforms such as Salesforce.
• Proven delivery of transformation programmes within enterprise environments.
• Experience managing budgets, vendors and cross‑functional stakeholders.
• Strong strategic leadership across cloud platforms, CRM ecosystems (including Salesforce) and digital integration layers.
• Ability to define engineering strategy aligned to business outcomes.
• Deep understanding of DevOps, CI/CD, automation and reliability engineering.
• Commercial acumen and governance awareness.
• Capability to lead senior managers and build high‑performing teams.
• Degree in Computer Science, Engineering or related discipline, or equivalent leadership experience in technology.

Technical Skills

• Design, integrate and operate AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents, with awareness of integration into platforms such as Salesforce.
• Apply structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
• Prepare and manage data used in AI workflows and take responsibility for the responsible life‑cycle of AI features from experimentation through deployment and continuous improvement, including alignment with Salesforce data models where relevant.
• AWS, Salesforce or relevant cloud architecture certifications are a plus.

Benefits

• Generous market salary
• 15% Employee Energy Allowance exceeding the government price cap
• Comprehensive pension plan
• Fully‑funded company‑healthcare plan
• 25‑day holiday allowance, plus public holidays, with the option to purchase up to 5 extra days
• Flexible benefits such as tech treats, eco‑friendly car leases and travel insurance

For more information, see https://www.morethanacareer.energy/centrica

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