Multi-Site Practice Manager – Birmingham Division
Ready to make an impact? Why notconsider joining us as a Practice Manager within Birmingham Division ofModality Partnership!
If you are passionate aboutleadership, operational excellence, and improving patient care, we want to hearfrom you! This is an exciting opportunity for a motivated and forward-thinkingindividual who thrives in a fast-paced environment and is driven to makemeaningful improvements within Primary Care. Apply now and join a team thatvalues commitment, accountability, respect, and excellence (CARE).
We are looking for a full-time Multi-SitePractice Manager to join our Birmingham Division. This is much more than atraditional management role; you will be a key member of the Senior LeadershipTeam, leading operational delivery, supporting practice teams, and drivinginnovation and service improvement across the Division.
Your skills and experience willhelp maximise operational efficiency, support high-quality patient care, andensure the smooth day-to-day running of the practice while contributing towider organisational priorities. If you are a proactive leader, problem-solver,and someone who enjoys making a real difference, this could be the role foryou.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family-friendly policies
Flexible working options
Main duties of the job
This is a dynamic, operational, leadership and strategically focused management role. You will be responsible for day to day practice management, supporting staff and team leaders while ensuring high standards of patient care, compliance and operational performance.
You will work collaboratively with partners, managers, and practice teams to deliver national and local quality standards, supporting innovation and continuous improvement across services.
Key responsibilities include:
- Managing practice day to day operations and supporting staff performance and development.
- Leading and motivating teams to deliver excellent patient services and operational efficiency.
- Acting as the first point of contact for premises and Health & Safety matters, escalating issues appropriately.
- Supporting the delivery of CQC, ICB and NHSE standards and requirements.
- Managing and prioritising projects, operational improvements and service developments.
- Supporting recruitment, performance management, sickness absence management and implementation of HR policies and procedures.
- Using effective communication, stakeholder engagement and problem-solving skills to support service improvement.
You will need strong leadership, organisational and communication skills together with the ability to work proactively under pressure. In return, you will be rewarded with meaningful work, genuine job satisfaction and the opportunity to make an impact within a supportive, values-driven organisation.
About us
Our Birmingham practices are partof Modality Partnership, one of the UKs largest GP super-partnerships, servingover 500,000 patients with a workforce of more than 1,800 staff. Wecontinuously innovate to improve patient care and staff experience, embracingnew ways of working and implementing scalable solutions across theorganisation.
In this role, you will develop abroad portfolio of leadership, operational, and strategic management skillswhile helping improve systems, processes, and ways of working across PrimaryCare. Youll work closely with leadership teams and key stakeholders toinfluence meaningful service improvements and enhance patient and staffsatisfaction.
Youll work in alignment with ourCARE values of Commitment, Accountability, Respect and Excellence, bringingthem to life through leadership, collaboration, and innovation.
All employees have access to ourbenefits scheme, NHS pension, and clear career development pathways. We valuediversity and are proud to be an Equal Opportunities Employer, committed tofair treatment in line with the Equality Act 2010.
If you are looking for arewarding leadership role where your skills, ideas, and commitment truly make adifference, apply now and grow your career with us in Birmingham Division,Modality Partnership.
Job responsibilities
You should refer to thesupporting documents for a full JD outlining core responsibilities.
You will thrive if you enjoythinking outside the box, implementing innovative solutions, improving operationalperformance, and working collaboratively with leadership teams to influenceservice improvement. This role offers an excellent opportunity to broaden yourleadership and operational management experience within a forward-thinkinghealthcare organisation.
If you are seeking a challengingand rewarding role within a growing and supportive team, wed love to hear fromyou.
We reserve the right to closethis vacancy at any time during the advertising period.
Pre-employmentRequirements:
Vaccinations: Mandatory for certain roles and there may be adelay to start dates where they are not provided; we provide guidance andsupport to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required atinterview.
References: Two references required, one of which must be yourcurrent/most recent employer and reference checks must cover at least the pastthree years of employment or training.
Employment history: Please notify us of any employment gaps of 6 weeksor more.
Person Specification
Personal Qualities
- Willingness to actively participate in and provide training.
- Ability to work under pressure and to tight timescales.
- Confidence in dealing with difficult situations and challenging behaviour.
- Self-motivated, proactive, and solutions-focused approach.
- Excellent communication and patient focus skills.
- Flexible approach to working hours and service demands.
Knowledge
- Qualifications to NVQ Level 4/5 and/or equivalent experience as a Manager or Senior Supervisor within a GP surgery.
- Understanding of how the role relates to the wider healthcare team.
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Proficiency in the use of clinical IT systems.
- Knowledge and experience of performance management, recruitment, sickness absence management, and implementation of managerial policies and procedures.
- Understanding of General Data Protection Regulations and their application within a Primary Care setting.
Skills
- Awareness of the importance of innovation within healthcare.
- Excellent written and verbal communication skills.
- Clear understanding of HR legislation relevant to the role.
- Ability to develop, motivate, and lead effective teams and deliver excellent patient service.
- Strong leadership, organisational, and operational management skills.
- Good financial management skills.
- Ability to manage competing priorities and work effectively under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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