Directorate Support Manager – Gastroenterology
The closing date is 04 June 2026
An opportunity has arisen for a Directorate Support Manager to joint us on a 7 month fixed term / secondment basis.
You will work within the wider directorate of Gastroenterology, working alongside an operational team of staff including the Senior Operational Manager, Service Manager, Lead Manager and workforce co-ordinator.
You will work closely with other members of the multi-disciplinary team to ensure safe, timely and effective service delivery.
You will support the safe, timely and effective delivery of Gastroenterology services across Bury, Rochdale and Oldham Hospital.
Main duties of the job
- Assist the Senior Operational Manager, Service Manager and Lead Manager with the management of the RTT and support the achievement of the RTT pathway
- Assist the Senior Operational Manager, Service Manager and Lead Manager with the management of the cancer pathway and support the achievement of the cancer pathway
- Attend RTT performance meetings with directorate and clinical teams when required.
- To support the tracking of patients and escalation of patient treatment in relation to delays in treatment to the MDT team
- Liaise with the Lead Manager where additional capacity is required for patients to be seen within appropriate timescales. Early escalation of potential capacity problems. Escalate issues which may impede compliance to the Lead and Service Manager in a timely manner and collaboratively work up recovery plans.
- To support the Directorate in the monitoring of the theatre and outpatient capacity and utilisation of sessions
- To plan and monitor the use of the theatre lists to ensure maximum utilisation
- To work closely with the Consultant team to manage capacity and demand
- Assist in the investigation of complaints/incidents/PALS
- To assist the directorate in the development and implementation of policy, business planning, business objectives and service developments.
- Assist service leads in meeting performance management requirements of the services, including, RTT, Patient Flow, Sickness and absence, quality and activity targets.
Person Specification
Experience
- Experience and ability to investigate patient complaints and understand the governance process
- Experience in supporting in the day-to-day running of a department, including the management of outpatient clinics and theatre lists, liaising with booking and scheduling as necessary.
Skills
- Ability to develop strong relationships with colleagues across the services, sharing good practice and knowledge.
- Abiliy to review and scrutinise available data and information to fully understand capacity and demand within the specialties
- Ability to work under pressure to tight deadlines and with frequent interruptions
- Ability to work with multidisciplinary team members and demonstrate effective and appropriate communication
Knowledge
- Knowledge of the management of the RTT and cancer performance validation and ability to support the achievement of the RTT and cancer standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£32,073 to £39,043 a yearper annum / pro rata
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