Assistant Store Manager – Hammersmith Broadway
London
Job Overview
As an Assistant Store Manager, you are responsible for assisting your Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. You will adhere to market‑specific legal requirements, company policies, and risk & compliance structures. By leading and engaging the team you will create great guest experiences leading to an optimised overall store performance.
Your overall success in this position depends on the degree to which you and the team can deliver best‑in‑class guest experiences, turning regular customers into beloved returning guests. Ultimately, jointly with your Store Manager, you ensure store performance targets are met or exceeded through existing and new commercial company initiatives.
KEY RESPONSIBILITIES
- Operational Requirements: Maintain a safe and healthy work environment, while ensuring conceptual store structures are maintained, by enforcing hygiene, health, and safety standards, resulting in the highest local standards and ratings.
- Employee Engagement: Assist the Store Manager in developing and engaging the team through daily feedback, in‑store training, and employee engagement initiatives.
- Guest Experience: Ensure a guest‑first approach, building strong guest relations following our brand behaviour principles and hence increasing overall guest loyalty and overall optimised store performance.
- Performance Management: Assist in building sales and optimising store EBITDA to achieve or exceed defined KPI targets.
- Value Based Leadership: Effectively assist in leading team members in alignment with company virtues and operational principles.
KEY QUALIFICATIONS – What experience you’ll add to the team
Minimum 1 year of experience in a leadership or key holder role (e.g., Shift Leader, Supervisor, or a similar position).
Experience working in a fast‑paced team environment (experience with teams of employees is a plus).
Excellent interpersonal and communication skills.
Highly motivated to develop as a people‑centric leader and grow a career in management.
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