Overview
Post Production Support Specialist (PPSS) supports customers after the go‑live of the Charles River Investment Management Solution (CRIMS) implementation. The role includes defining new client requirements, configuring and tuning the application to meet clients’ business and technical needs, training users, testing workflows, and resolving issues. The specialist will liaise with Charles River Technical Support and Product teams to troubleshoot application issues and determine optimal configuration.
Responsibilities
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go‑live journey.
- Educate customers on the methodologies and functionality provided by CRIMS.
- Advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services.
- Document and communicate product improvements as part of customer‑specific requirements or in response to marketplace trends.
- Maintain a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types, and/or business lines.
- Document requirements.
- Work with the Professional Services team to assign dedicated resources to accomplish deliverables.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management.
- Support defect‑resolution process by providing clear defect descriptions and validating resulting fixes.
- Identify errors and mistakes in documentation and suggest corrections and improvements.
- Provide strong customer service and build effective relationships with clients.
Qualifications
- Minimum of 5 years of experience with the implementation and/or support of mission‑critical financial solutions.
- Experience implementing or supporting front, middle or back office investment management systems within a bank, hedge fund, asset manager, or wealth‑management firm.
- Hands‑on experience implementing or supporting investment management software, preferably an order management and compliance system.
- Substantial experience with fixed‑income, equity, or other financial instruments.
- Understanding of investment‑management or wealth‑management workflows, derivatives, and FX instruments.
- Technically savvy: knowledge of multi‑tier technical architectures, relational database structures, familiarity with SQL, FIX, and reporting tools.
- Strong record of customer service and the ability to influence key decision makers internally and externally.
- Excellent verbal and written communication skills, able to convey plans, issues and concerns clearly, logically, and concisely.
- Strong time‑management skills with the ability to manage multiple projects in parallel.
- Education: degree in business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science.
- Advanced degree or industry certification such as the CFA is a strong plus.
- Travel required by the customer.
Benefits
Our benefits packages are competitive and comprehensive. Details vary by location, but you can expect generous medical care, insurance and savings plans among other perks. You will have access to a flexible work program to help match your needs, along with development programs and educational support to help you reach your full potential.
Travel
Travel as required by the customer.
Equal Opportunity Employer
State Street is an Equal Opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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