Director, Global Markets ETD Middle Office Lead

Job Description

We’re looking for a proactive and commercially aware Middle Office Director to join our team and play a key role in strengthening the risk and control environment across the Markets business. This is an exciting opportunity for a risk professional who thrives in a fast‑paced environment and enjoys working across business, operations, compliance, audit and risk teams. The successful candidate will support the identification, assessment and mitigation of risks, help embed robust controls into day‑to‑day business activity, and ensure the business remains aligned with regulatory expectations and internal standards. You’ll be at the heart of driving a strong risk culture, improving frameworks, supporting regulatory engagement, and partnering with stakeholders across Markets and CIB to deliver practical, effective and sustainable risk management outcomes.

Key Responsibilities

• Provide risk oversight across the Markets business, with a particular focus on Business & Client Solutions
• Identify, assess, monitor and escalate key risks across relevant jurisdictions
• Support the design and ongoing enhancement of risk frameworks and controls to ensure they remain fit for purpose
• Partner with business, operations, compliance, audit and risk teams to manage incidents, events and regulatory matters effectively
• Lead or support risk event management, including escalation, logging and stakeholder communication
• Act as a key contact point for internal audits, including preparation, coordination and follow‑through on actions
• Deliver and refresh RCSA submissions, support risk profile reviews and drive escalations to relevant governance forums
• Oversee key areas of service and control management, including BCP, TPRM, IGAs and policy implementation
• Help embed strong conduct, governance and ethical standards across the business
• Contribute to ongoing process improvement and the integration of risk management into BAU activity

Skills and Qualifications

• Strong experience in operational risk management within a Markets, Banking or Financial Services environment
• Solid understanding of risk frameworks, controls, incident management and governance
• Experience with RCSA, audit engagement, risk event logging and regulatory‑related processes
• Knowledge of relevant Markets regulation, such as EMIR, MiFID, Dodd‑Frank or similar
• Understanding of operations / back‑office processes and associated control environments
• Experience supporting resilience and supplier oversight activities such as BCP and TPRM
• Strong process improvement capability with the ability to translate policy into practical BAU processes

Soft Skills

• Excellent stakeholder management skills with the ability to build trusted relationships across functions
• Strong communication and influencing skills, with confidence engaging senior stakeholders
• A proactive and solutions‑focused approach to problem solving
• Strong attention to detail and ability to manage multiple priorities effectively
• High levels of ownership, accountability and sound judgement
• Comfortable working in a dynamic environment and supporting change and continuous improvement
• A clear commitment to integrity, collaboration and inclusive working practices

What we offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

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