About JD.com
JD.com, also known as JINGDONG, is a global technology and supply chain company serving over 700million active customers. The organization operates across retail, logistics, technology, and more, and is expanding its international footprint through a digitally intelligent cross‑border supply chain.
About the Team
The JD.com team values collaboration, ownership, and the delivery of high‑quality results in a fast‑paced, dynamic environment. Team members work across China and multiple international markets, including the U.S., U.K., Canada, and Spain.
Key Responsibilities
- Customer Development and Performance Achievement: Develop large enterprise clients such as Fortune500 companies, state‑owned enterprises, and central SOEs; execute sales plans, achieve performance and customer development targets, and expand sales business.
- Solution Development and Execution: Sign contracts with large enterprise clients, prepare and execute sales and service plans, and provide comprehensive bundled solutions to meet procurement needs.
- Opportunity Identification and Operations Maintenance: Identify business opportunities, assist in the operations and maintenance of signed clients, implement optimization measures, create marketing and application scenarios, and enhance customer experience.
- Information Feedback and Communication: Understand market and customer needs, provide feedback on industry‑related information, strengthen collaboration with internal operations and business teams, and coordinate online procurement, payment recovery, and after‑sales service for clients.
- Receivables Collection and Customer Relationship Maintenance: Collect receivables from clients with payment terms, regularly provide after‑sales service, continuously strengthen customer relationship building, and improve customer satisfaction and loyalty.
- Country Marketplace Leadership (Strategic Owner): Own the local marketplace business, manage P&L performance, deliver against revenue, margin, and free cash flow targets, define and execute country strategy, drive input metrics (selection, price competitiveness, seller performance, availability), lead a multi‑functional team, and partner with global stakeholders to influence roadmap and resources.
Qualifications
- Experience as a senior leader within e‑commerce or marketplace with a country/regional scope.
- Strong understanding of European marketplace and sellers.
- Comfortable analysing complex data and providing actionable recommendations.
- Structured, performance‑oriented, and able to collaborate effectively with diverse stakeholders, including international teams.
- Proven success in building long‑term B2B and cross‑border partnerships.
- Fluent in English and the local language, both written and spoken.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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