HR Service Delivery Officer – Head Office

Job Overview

The HR Service Delivery Officer supports the operational implementation of local and national HR Service Delivery projects, maintains strong stakeholder relationships, and ensures the accuracy of contractual documents and processes.

Responsibilities

• Manage HR Service Delivery workflow, including inbox and HR Now ticket management.
• Escalate and process Tier 2 tickets and conduct outbound end‑user contact to resolve tickets (calls if required).
• Process complex tasks within HR Service Delivery deadlines, such as relocation agreements, salary exceptions, FE3 & FE4 contractual documents, new starter documents, OM manager assignments via PPOME, and colleague searches.
• Train, mentor, and upskill colleagues on HR Service Delivery policies and processes.
• Provide advice to colleagues and managers on HR Service Delivery and build relationships across business areas.
• Utilise Google applications (Sheets, Docs, etc.) to support service delivery.

Qualifications

• Proactive, solution‑focused with a high‑quality service mindset.
• Experience across HR services and systems, with deep knowledge of HR processes.
• Meticulous attention to detail and ability to process high‑volume work.
• Strong communication skills and ability to coach and upskill.
• Discretion and confidentiality when handling sensitive information.
• Ability to work under pressure and meet compliance requirements.
• Works independently and as part of a team.
• Experience using SAP in an HR capacity is desirable.
• Passion for efficiency, simplification and continuous improvement.
• Good working knowledge of Google applications (Sheets, Docs, etc.).

Benefits

• £35,200 to £44,000 per annum (salary range).
• 30 days holiday (pro‑rata).
• 10% in‑store discount.
• Pension scheme.
• Hybrid working model – three days in office, up to two days at home.

Location

Head Office building in Tolworth.

EEO Statement

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds and encouraging a fair, respectful, and inclusive environment.

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