Neighbourhood & Tenancy Officer

Overview

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough.
• Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.

Skills & Experience

• Minimum Level 2 qualifications in subjects relevant to the role.
• Have, be working towards, or willing to work towards CIH qualification Level 3, or other relevant qualifications for the grade, and to maintain CIH annual membership.
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.

Additional Information

• Local government pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

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