Job title: Senior Retail Banking Firm Supervisor
Division: Supervision, Policy & Competition
Department: Retail Banking
Salary: National (Edinburgh and Leeds) ranging from £53,800 to £52,733 and London from £59,200 to £69,000 (salary offered will be based on skills and experience)
Role grade: Senior Associate – Regulatory
Positions: 1 Permanent position and 1 12-Month Fixed Term position
About The FCA and Team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities – through firm‑specific, sector‑wide, and event‑driven work, with a strong focus on fairness, affordability, and consumer protection.
Role Responsibilities
- Maintain oversight of two Retail Banking firms (e.g. high street banks, digital banks, building societies), conducting periodic firm risk assessments and identifying key prudential and conduct risks.
- Monitor firm performance, financial resilience, and governance arrangements.
- Act as a key point of contact for firms, maintaining effective working relationships, including leading and supporting on bilateral meetings, deep dives, and thematic reviews.
- Contribute to the design and delivery of supervisory interventions where risks are identified.
- Draft supervisory correspondence and formal communications to firms.
- Provide input into policy development based on frontline supervisory insights.
- Contribute to cross‑firm or sector‑wide supervisory projects (e.g. cost of living impacts, savings rates, lending practices).
- Build an understanding of trends in retail banking, including digital banking models and fintech developments, mortgage and lending markets, and savings products.
Minimum Skills Required
- Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience.
- Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally.
- Prior experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information.
Essential
- The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately.
- Present yourself and the FCA in a professional and credible manner, with effective oral and presentation skills.
- Experience of effective teamwork, working with others to deliver outcomes and complete tasks, readily offering your support to colleagues.
- Demonstrated skill in balancing and managing competing priorities, even when external factors intervene, while operating with little supervision.
- Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work.
Benefits
- 25 days annual leave plus bank holidays.
- Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
- Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
- 35 hours of paid volunteering annually.
- A flexible benefits scheme designed around your lifestyle.
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