SMB Account Manager, Customer Development – work with current Mimecast accounts (1‑350 users) to uncover upsell opportunities, reduce churn risk, and build lasting relationships.
What You’ll Do
- Achieve sales targets: meet and exceed monthly, quarterly, and annual upsell revenue goals.
- Customer adoption and retention: proactively liaise with every account to ensure effective adoption and avoid downsell and churn risks.
- Collaborate with the channel team: work closely with the Partner/Channel Development team to create and execute account plans.
- Sales activity planning: develop and execute sales activity plans to meet agreed revenue targets.
- Build relationships: focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
- Drive incremental revenue: sell new technologies and identify opportunities for upselling and cross‑selling.
- Business administration: manage reporting of key performance indicators (KPIs) and maintain CRM hygiene.
- End‑to‑end sales methodology: follow and execute Mimecast’s defined sales methodology and processes.
- Reporting and insights: monitor and report on sales activities while providing relevant management information.
- Cross‑functional collaboration: work closely with other internal teams to support business goals and organizational development.
- Training and development: attend training sessions to continually enhance relevant knowledge and skills.
What You’ll Bring
- 1+ year of IT sales experience (experience within Email/Messaging/Security/Storage is a plus).
- Proven results in achieving sales revenue quotas.
- Experience in both Direct and In‑Direct sales roles is ideal.
- Understanding of Corporate IT teams and their buying processes.
- Strong commercial awareness and decision‑making skills.
- Excellent verbal and written communication skills.
- Positive, results‑oriented outlook with determination to succeed.
- Degree‑level education preferred but not essential.
Salary
The OTE salary range for this position is £68,000.00 – £85,000.00 GBP annual plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations.
Equal Opportunity Employer
We are a proud Equal Opportunity and Aff u2013 “Affirmative Action” Employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive, diverse community. All protected characteristics such as race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, and others are respected in our hiring process.
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