Senior Homes and Lettings Officer
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced individual with first‑class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.
Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon’s empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the ‘face of Newlon’ for new residents.
With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.
In return, you can expect 27 days holiday, a non‑contributory pension, excellent benefits and a flexi scheme. You will be working out of purpose‑built offices that form part of the award‑winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Applicants must be eligible to work in the UK.
Salary: £44,547 per annum plus opportunity to earn performance related bonus
Hours: 35 hours per week
Contract: Full‑time, permanent
Location: Hale Village, London N17
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