Senior Account/Project Manager – Madrid, Spain
A senior role responsible for managing high‑volume client projects across the Beauty & Skincare sector, ensuring timely delivery, client satisfaction, and internal coordination.
What you will be doing
- Lead a high‑volume portfolio of adaptation projects from concept through delivery, meeting strict SLAs and quality benchmarks.
- Maintain proactive communication with client stakeholders, providing status updates and identifying potential risks.
- Measure team performance through dashboards, tracking asset volume accuracy, timeliness KPIs, and output quality.
- Oversee the full production cycle (translation, creative, production, content upload, syndication) and support Project Managers to deliver assets aligned with client objectives.
- Support Production Managers on project planning, risk assessment, and status reporting.
- Manage creative resources to meet deliverable deadlines, escalating shortages to the Resource Lead.
- Lead daily stand‑up calls with clients and the delivery team, ensuring production is on track and providing escalation to the Production Lead.
- Review campaigns, analyse forecast data, and drive foresight of production schedules.
- Assist the Production Lead and Account Director on campaign kick‑off calls, managing out‑of‑scope or guideline issues.
- Ensure brand guardianship of briefs and global guidelines while rolling out local campaigns.
- Support the Production Lead and Account Director with cost estimates for additional resources.
- Champion automation and future‑forward ways of working.
What you need to be great in this role
- 7+ years of experience in digital, print, and motion across owned and bought media.
- Experience working with beauty and dermatological products.
- Demonstrated leadership guiding cross‑functional teams to deliver high‑impact results.
- Proficiency in English and Spanish; experience managing multiple campaigns and languages.
- Deep understanding of client needs, driving partnership for optimal service.
- Up‑to‑date knowledge of e‑commerce trends, market developments, and competitive landscape.
- Effective project management through the full lifecycle, including governance, issue escalation, resource and spend management.
- Ability to drive and motivate a team to successful completion.
- Experience running account meetings and managing service levels and KPIs.
- Strong briefing skills, creating concepts from initial client inputs.
- Proficient in Adobe WF, Microsoft Office, and related software.
- Clear understanding of IIG group products and how to leverage them for client advantage.
- Experience assessing real‑time risk and adapting using agile methodology (good to have).
- Proficiency in forecasting, resource management, and managing project burn rate.
- Detail‑oriented, innovative, and committed to new business growth.
EOO and Diversity Statement
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, integrating science‑based emissions reduction targets across every department and within each stage of the project lifecycle.
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