Location: York – The Garth, New Earswick
Salary: £31,049.20 per annum
Expires: 07/06/2026 23:59
Contract: Temporary – 12 months Fixed Term Contract, Full Time (35 hours per week)
Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About The Role
You’ll be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you’ll support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand‑in‑hand with Rent Officers and our repairs and maintenance teams, you’ll help create a clear, joined‑up strategy for tackling bad debt.
You Will
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our “You Said, We Did” approach to demonstrating impact.
- Champion a resident‑first culture across the organisation.
About You
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Equality, Diversity and Inclusion
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti‑racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
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