IT Support Engineer (Level 1)

Work Summary

• $2800 – $3000 salary
• Kallang, Alexandra, Tuas work location
• 9am to 6pm, Monday to Friday working hours
• AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave benefits

Provide frontline end‑user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.

Key responsibilities

• Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how‑to requests.
• Support end‑user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
• Configure user‑side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
• Perform basic network troubleshooting on the endpoint side: LAN/Wi‑Fi connectivity checks, IP conflicts, and VPN connectivity support.
• Run antivirus scans and conduct basic malware response steps; escalated security concerns per procedure.
• Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
• Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
• Maintain IT asset tagging, inventory logging, and update records for device handovers.
• Log incidents accurately, follow ticketing discipline, and escalated to Level 2 or vendors with complete troubleshooting notes and evidence.
• Hands‑on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.

Additional requirements

• Able to communicate in English and Chinese (to liaise with Chinese‑speaking stakeholders)
• Comfortable working in hybrid and client‑facing environments.
• Able to start work immediately or within short notice.

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