Technology Infrastructure Engineer

Role: Technology Infrastructure Engineer Location: Bury, Greater Manchester

Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You’ll play a crucial role in the day-to-day operations and stability of our IT environment.

This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

Key Responsibilities

• Operational Support & Incident Management
  • Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
  • Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
  • Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.
• Infrastructure Administration
  • Perform day-to-day server administration tasks across the infrastructure estate.
  • Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
  • Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
  • Support server and storage hardware platforms, with preference for HPE solutions.
• Cloud & Microsoft Platforms
  • Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
  • Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.
• Project Work
  • Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
  • Take technical responsibility for small infrastructure projects as allocated by the line manager.
  • Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.

Key Skills & Experience

• Essential
  • Experience with Windows Server administration, deployment, and troubleshooting.
  • In-depth knowledge of Active Directory, including Group Policy.
  • Good understanding of networking fundamentals, including DNS and DHCP.
  • Experience administering and supporting VMware vSphere (7.0+).
  • Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities.
  • Experience supporting Microsoft 365 services.
  • Experience supporting server and storage hardware, preferably HPE platforms.
  • Strong analytical skills, enabling rapid and accurate responses to reactive technical issues.
• Desirable
  • Experience with AWS, GCP, and Azure platforms.
  • Understanding of Terraform and GitHub administration.
  • Experience with CyberArk and/or Zscaler (ZIA, ZPA).

Personal Attributes

• Organised, punctual, and detail-oriented.
• Strong communicator able to engage both technical and non-technical audiences.
• Proactive and capable of working independently.

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