Data Analyst

Job Overview

Severn Trent is looking for a Data Analyst to support improvement and delivery by analysing data, identifying performance gaps, and driving process and market enhancements.

Key Accountabilities

• Monitor and use all relevant performance data of own and other teams to promote and drive continuous improvement in performance
• Source, collect and extract data that is accurate and fit for purpose, working with the business to update and improve how we share this data
• Work as part of a team on specific projects or day‑to‑day continuous improvement ideas
• Report performance data for our metering field force – to ensure alignment on SLA and KPI compliance
• Support the Metering Operations Manager & Field Manager in identifying gaps in available reporting and produce/procure new reporting measures where necessary
• Gather data and produce reports on the performance of our meter reading schedule, customer service visits and services from both a household and non‑household perspective; collaborate with team leaders and planners to improve performance reporting

Qualifications

• Excellent communication skills and the ability to work with a range of different people
• Customer service skills with a focus on delivering high quality support
• Experience producing reports using large amounts of data
• Proficiency in IT software such as Word, Excel and PowerPoint

Benefits

• Competitive salary of £28,000 – £32,000 per year
• 25 days holiday + bank holidays (with the option to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 per annum based on company performance)
• Leading pension scheme – employer matches up to 15% when you contribute 7.5%
• ShareSave – discounted purchase of Severn Trent PLC shares
• 10% monthly discount with Busy Bee Nurseries and one‑week free childcare
• Dedicated training and development through the ‘Academy’
• Electric vehicle scheme and retail offers
• Family‑friendly policies
• Two volunteering days per year

Location & Contact Details

Location: Raynesway, Derby

Post end date: 10‑June‑26

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